Cancellation Policy

If you contact us prior to shipment, your credit card payment can usually be reversed with no restocking fee or penalties with the exception of special orders. We will not charge a fee on canceled orders that have not been processed. All orders are normally processed within 48 hours. A restocking fee of 25% may apply after this time frame.

If your order is already in transit, as with a return, the customer will be responsible for actual freight both ways in addition to the 25% restocking fee. 

The same day when you placed the order, we start our processing. As most of our furniture is not readily stocked in our warehouse, at the very beginning of our process, Daz Furniture and its customer become financially obligated to purchase and pay for the ordered furniture. Daz Furniture tries to remain the most flexible furniture store and will attempt to help you in cancellation of your order. We will contact our vendor and make all the necessary arrangements. Unfortunately sometimes we are not able to cancel your order which has been already prepared for shipment or actually shipped by our vendor. The tracking number may not be available when our vendor ships the products. There is a administration process delay.  After we contact our vendor, we can decide if we can cancel your order. Once you place the order, assume you have read and abide by our policy regarding the cancellation.

Delivery Damages

Daz Furniture only contracts professional delivery and trucking companies to deliver the orders. While damages can happen, although rarely, we request our customers to carefully inspect the package and it's contents at the time of delivery and note all damages on the delivery receipt on which the driver asks you to sign. You are required to take pictures of the damages, e-mail the pictures of damages to service@dazfurniture.com within 2 business days of delivery. If the damages are not promptly and fully noted on the delivery receipt, we might not be able to assist you with claims. We reserve the right to repair furniture in customer's home or accept return for repair and/or replacement. We can only issue full refund  when we cannot repair or replace the item. We also expect our customers to accept delivery appointment for any repairs or replacement furniture to complete the order process.

Return Policy

If you are not satisfied with our products, we will be more than happy to assist you with return or exchange within 10 days of your receiving the products.  Please note that all returned products must be in original condition (not used and not installed, with all original packaging material included). The customer is responsible for the repacking of the products for a return or a replacement. Please also note that a lot of items are considered by the vendors as special orders, and certain products are non returnable. The following items are not returnable:

• Items "sell as is" and clearance items in our showroom. 
• Assembled and/or Modified items and without original packaging.
• Mattresses out of the factory authorized trial period.
• Custom order or special order items, such as specific leather or fabric orders.
• Opened bedding materials.

If your item is damaged or defective, please notify us within 24 hours of your receiving the furniture. In order to help us resolve the issues, you are required to e-mail pictures of the damages and the damage description to us. We will do our best to repair or replace the damaged item free of charge. If we cannot repair or replace the item,  we will issue a full refund or store credit to you. If the product is defective, we will help you remedy the issue with the supplier. It may take longer time to get the part or replacement pieces as most of the suppliers cannot mail anything directly to the customers. Therefore they will deliver to our store first and as soon as we receive the parts or replacement, we will ship to you. 

Daz Furniture has been working with our vendors to obtain the highest possible quality pictures of the products which reflect the real item as closely as possible. However, every computer is different and everyone's perception of color is different, and the color on the furniture picture can be different due to the light of the shooting environment. The pictures are presentation of the style and the approximation of the color of the furniture. Natural imperfection and variations of the wood and leather can occur.  We cannot accept these natural variations or imperfection of the material as defective. We will inspect the products before we accept the returns.

If you cannot accept the replacement and decide to return the product, you are responsible for the shipping charges for the outgoing and incoming shipments in addition to 25% restocking fee once the item has been shipped. Please call us for the shipping fees before you get the return authorization.

Privacy Policy

When you place an order or ask to be on our mailing list, your name, address, phone number and email address will be needed for the process of the order. Your credit card information will be also required when you place an order. Please also note that in the process of your order, we share your contact  information only with delivery companies. We maintain an in-house record of your purchases, but not the credit card information. We do not store complete credit card information on our web server. The credit card information will be available for 4 weeks and we will not access your credit card info after that. 

To the extent permitted by law, neither Daz Furniture nor any of its employees, related partners or their respective officers will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. Daz Furniture maintains the exclusive right to cancel or refuse any order without limitation including: price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.

Limited Warranty

Daz Furniture warrants to the original purchaser that all merchandise sold shall be free from manufacturer defects in materials and workmanship under conditions of normal residential usage for a period of one year from date of delivery to you.

Daz Furniture at its sole discretion will either repair the defective piece in the home, the repair shop, or return the product to the store for repair or replacement. No repairs, exchanges, or returns will be authorized without an inspection or digital pictures emailed to us.

Limited Warranties are non-transferable. Daz Furniture will pay, within one year from the date of purchase, reasonable labor rates to repair or replace the defective parts at no charge to the original retail purchaser. All packing, shipping, transportation costs from the customer to and from Daz Furniture (or any local service center) will be the original retail purchaser's responsibility. After one year from the date of purchase, the warranty covers replacement parts only if the manufacturer has longer than one year warranty, and the original purchaser will be responsible for repair labor costs.

Warranty Exclusions:

Not by limitations, the limited warranty does not apply to the following:

• Wear of upholstery or leather fabrics.
• Fading from exposure to sunlight on fabric, leather, or wood
• Merchandise used commercially.
• Seat cushions and pillows that soften and wrinkle from normal use.
• Natural variations in wood color, grains, wood knots, or distress marks.
• Natural color variations in marble, granite, or slate tops.
• Damage resulting from improper care, accident, negligence, or abuse.
• Floor samples, c learance items , and items sold "as is".
• Pilling, shrinking, tearing or wrinkling of the fabric.
• Water damages of the wood table top.
• Damage from incorrect cleaning agents
• Mattresses with sinking of 2 inches or less.
• Furniture moved from the original delivery address or not with the original purchaser.

Daz Furniture will do its best to assist you in solving any warranty issues covered by the manufacturer or extended protection plan. The following Limited Warranties are typical examples given to the original purchaser. Every manufacturer has its own specific warranty terms. Please consult Daz Furniture Customer Service for more specific detail information.

Frames
5 Year Limited Warranty
A 5 Year Limited Warranty applies to all frames used in sofas, loveseats, living room chairs, ottomans, and sectionals. Daz Furniture warrants these components to you, to be free from material manufacturing defects. Some brands have lifetime limited warranty.

Springs
5 Year Limited Warranty
The metal spring systems are sinuous, wire seat springs, and, where applicable, back springs, and are secured by heavy gauge tie wires clipped at all intersections. Some models are built with individual pocketed coils.

Recliner Mechanism
5 Year Limited Warranty
Daz Furniture warrants to you all mechanisms used in recliners for 5 years from the date of purchase, to be free from material manufacturing defects. Some manufacturer has shorter or longer warranty period.

Sleeper Mechanism
1 Year Limited Warranty
Daz Furniture warrants to you all mechanisms used in sleepers for one year from the date of purchase, to be free from material manufacturing defects.

Cushioning
1 Year Limited Warranty
All seat cushion cores will soften with normal use and will conform to the shape of the customer. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect.

Leather
1 Year Limited Warranty
Daz Furniture warrants to you for a period of one year from the date of purchase, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect.

Fabric
1 Year Limited Warranty
Daz Furniture warrants to you for a period of one year from the date of purchase, all upholstered fabrics against seam slippage and fraying. This warranty does not cover tears, flattening of nap, pilling, fading, or shrinking. 

Finishes
1 Year Limited Warranty
All finishes and other parts, including dining tables, chairs, occasional tables, beds, dressers, office desks, curio, china cabinets, hutch/buffets, and entertainment centers are warranted by Daz Furniture to you for one year from the date of purchase, to be free from material manufacturing defects.

All Products
These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. All warranties cover only normal residential usage. No warranty applies to damages resulting from misuse, abuse, your own moving. Warranty is void if furniture has been moved from original delivery address.

Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.

Claim Procedure
Should any warranty issues occur, please contact the Daz Furniture Customer Service. The original sales receipt and the item number are required for the remedy of the warranty issue. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. If the issue can be easily repaired, Daz Furniture will authorize to make those repairs. Daz Furniture reserves the right to require defective parts be returned to our store or any nearest service center upon request.

Daz Furniture is not responsible for scheduling or the cost of transporting your furniture from your home to the store or any nearby service center or from the store to your home. You must make those arrangements with the store. If you have moved and you need service, contact Daz Furniture in writing.

Disclaimer
Daz furniture offers extended warranties, including but not limited to fabric protection plan through a third-party. Daz furniture shall not be liable under any additional warranties offered by any third-party.

In no event shall Daz Furniture be responsible for consequential or incidental damages, such as loss of use, inconvenience, loss or damage to personal property, whether indirect or direct, and whether arising in contract or tort. In no event shall Daz Furniture's responsibility exceeds the purchase price of the product or its replacement.

July 2008, Daz Furniture, Libertyville, IL. All Rights Reserved.