Upholstery & Leather Warranty
(United States and Canada only)
Note: Information below is for reference only and subject to change without notice. This information in general applies only to domestically sold Lane upholstered furniture. For warranty information on your particular furniture piece, please contact Lane Customer Service at service@lanefurniture.com.
Limited Lifetimeť Warranty
The black metal patented parts of Lane RECLINING MECHANISMS and SLEEPER MECHANISMS carry a 7 year limited Parts warranty from the original date of sale, which is the expected lifetime of the furniture under normal household use.
Five Year
*Lane Branded mattresses, wooden frame components, and all springs are warranted to be free of defects in materials and workmanship for FIVE years from the date of sale.
* Only Lane Branded Mattresses are covered under this Warranty. Different manufacturers may offer different warranties. Please refer to the specific warranty information provided by the manufacturer.
One Year
Foam Seat Cores, Motors, Heater units, Massage units, Wiring, Hand wands and all other electrical components, tray tables, drop-down tables and all other miscellaneous components are warranted to be free of defects in manufacturing and workmanship for ONE year from date of sale.
Additional Warranty Coverage for Comfort Lift Reclining Chair ONLY
All ELECTRICAL parts, cables, motors, hand wands and sensor strips are warranted to be free of defect in materials and workmanship for ONE year from the date of sale. All MECHANICAL parts are warranted to be free of defect in materials and workmanship for THREE years from the date of sale.
Fabric / Leather
Lane warrants all our upholstery fabrics and leathers against defective materials and workmanship for ONE (1) year from the date of purchase. This warranty covers seam failure, fabric separation, and nap loss. Excluded from warranty are cover pilling, fading, stretching, and dye lots.
Natural markings such as scars, brands, grain variations, wrinkles, etc., will be considered normal characteristics and not construed as defects. Nature's trademarks leave no two cow hides the same, so color variations could occur.
Where there is evidence of excessive soiling, improper cleaning, abuse, or where the fabric or leather has had some form of chemical applied, the fabric / leather warranty will not apply.
Service
Lane Home Furnishings will honor reasonable and customary labor charges for a period of ONE year from the original date of sale for the purpose of repair or replacing warranty parts. Warranty service should be performed by a Lane Home Furnishings dealer or Lane Home Furnishings Certified Service Agent.
The product serial number found under the ottoman or on the legal requirements label attached to the seat cushion is necessary for fulfillment of warranty. A valid Proof of Purchase must be provided before a warranty claim, service, or parts request can be honored. A Proof of Purchase is defined as a copy of your sales receipt.
Wood Products Warranty
Note: Information below is for reference only and subject to change without notice. For warranty information on your particular furniture piece, please contact Lane Customer Service at wood_service@lanefurniture.com.
Lane Furniture warrants to the original purchaser that for ONE YEAR from the date of purchase Lane Furniture will, at it’s discretion, repair or replace any piece of furniture that is found to be defective in material or workmanship.
It is required that you notify the Retailer from whom you purchased your furniture of any defect found within one year from the date of purchase. After receiving notification of a claim, it may be necessary for your Retailer or Lane to arrange for an inspection of your furniture to determine whether or not a defect exists.
Repairs will be attempted as the preferred resolution method in all cases. However, if the Retailer, Lane, or an authorized representative of Lane determines that repair is impractical, the Retailer will furnish a substitute unit of the same or similar color, design, style and quality. Lane will honor reasonable and customary labor charges during this warranty period for the purpose of repair or replacement of warranty parts. An authorized Lane Furniture Retailer or a Lane Furniture Certified Service Agent should perform warranty service.
This warranty protects you only when you purchase your furniture from an Authorized Lane Furniture Retailer and is only applicable for normal household use, not for commercial use.
Proper care and use are essential to preserving your rights under this warranty. Lane will not repair or replace your furniture if improper maintenance or improper use causes damage. This warranty does not apply if your Lane product is damaged by the use of detergents, abrasives or other harsh cleaning agents. This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents including burns, cuts, scratches, tears, scuffs, watermarks, indentions or pet damage. This warranty does not cover floor samples or products designated “AS IS” at the time of purchase.
Lane Furniture will not be liable for consequential or incidental damages. Lane Furniture Industries, Inc. will not be liable for any loss, expense, or damage other than to the furniture itself that may result from a defect in the furniture. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Lane Furniture makes no implied warranties of merchantability or fitness for a particular purpose. These and all other implied warranties are specifically disclaimed. Some states do not allow an exclusion or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
Your Warranty Rights
This warranty gives you specific legal rights and you may also have other rights that vary from state to state. Except for such other rights, the remedies provided under this warranty state the limit of Lane Furniture Industries, Inc.'s responsibilities.
847-996-0800
